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Timeshare Partners () was founded in 2001 with a commitment to professionalism and customer service that remains the foundation of our business today. Over the last decade, that same philosophy has allowed us to become the vacation industry's largest and most well respected facilitator of vacation properties. Timeshare Partners has formulated strategic partnerships with some of the most recognized names in the industry, providing specialized services to RESORT DEVELOPERS, RESORT ASSOCIATIONS, OWNERS, BUYERS and BROKERS of vacation properties.
In addition to many confidential relationships with some of the largest Resort Developers in the world, Timeshare Partners' strategic partners also include the following affiliated businesses: Timeshare Closing Services, Inc. - the largest privately held, licensed, bonded, insured Title Company specializing in timeshare title and transfer; and Carefree Journeys, LLC - the country's premier vacation concierge service.
Our Success is directly tied to your success, unlike companies that require upfront fees and other gimmicks that have plagued this industry time and time again. If the resort is successful, we are successful. If the owners are happy, we are happy. Thus, we pride ourselves on our customer service, taking every necessary step to ensure each and every customer, be it a resort or an individual, is completely satisfied.
Our Company is entering an exciting growth phase, and we are looking for highly motivated, driven individuals to be a part of this! We offer a full umbrella of benefits, including: medical, dental, vision, disability, life, 401(k), and more. Come join our cutting edge company and put your sales career on a path of upward mobility! The economic downturn hasn't affected our business, we are busier than ever. Position Summary: The Timeshare Partners (TSP) Customer Service Agent is responsible for answering all incoming calls and warm leads on all products/services offered via the Timeshare Partners website (). In this position, you will be held accountable for consistently meeting assigned daily/weekly goals. Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. - Answer calls that come in through 800 numbers, respond to inquiries/questions from visitors to the TSP website.
- Handle soft transfers from affiliates for customers who still owe a mortgage on their timeshare.
- Enter all leads into lead tracking system and maintain database.
- Register callers online and enter ad information into TSP website.
- Maintain ads, process any necessary changes and/or cancellations.
- Correspond with customers via email and telephone who may need further assistance.
- Meet daily/weekly assigned goals
Qualifications/Requirements: - Must be able to work a flexible schedule that includes nights and weekends
- Experience in phone sales, telemarketing or customer service is ideal.
- Excellent phone voice
- Highly motivated, self starter, positive attitude, results oriented, persuasive, assertive
- Must possess skills in overcoming objections and exceptional negotiating skills Highly Motivated, Self starter
- Proficient computer skills a must (Word, Excel, Outlook and Internet based software applications). Must be able to type at least a minimum of 55 works per minute
- Ideal candidate will possess skills in overcoming objections and exceptional negotiating skills
Education/Background Requirements: - Must have a minimum of a high school degree, Bachelor's degree in Business or related field preferred
- Must be able to successfully pass a pre-employment criminal background check
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